Top 20 Interview Questions & Answers for Salon Manager Roles – 2025

As a salon manager, it's important to have a well-rounded skill set that encompasses not only salon operations, but also customer service, team management, and industry trends. To help you ace your salon manager interview, we've compiled a list of 20 up-to-date questions and answers that cover all key areas of the job.

General Questions

• 1. Why are you interested in working as a salon manager at our salon?
  Answer: I have always been passionate about the beauty industry and I am drawn to the fast-paced, creative environment of a salon. I believe that your salon has a strong reputation for quality and customer service, and I would love the opportunity to be a part of such a successful team.
• 2. Can you tell us about your previous management experience?
  Answer: In my previous role as a salon manager, I was responsible for overseeing a team of stylists and estheticians, managing inventory and scheduling, and ensuring our clients received a high-quality experience. I also implemented new marketing strategies and customer loyalty programs to increase sales and customer retention.
• 3. How do you prioritize your tasks and responsibilities?
  Answer: I prioritize my tasks by first identifying urgent or time-sensitive tasks and addressing them immediately. I then focus on tasks that require long-term planning and follow-up, while delegating other tasks to my team as needed.
• 4. How do you handle conflict management between team members?
  Answer: Open and honest communication is key in handling conflict between team members. I would first listen to each person's perspective and then mediate a productive discussion to find a resolution. If necessary, I would involve higher management to ensure a fair and unbiased outcome.

Behavioral Questions

• 5. Can you tell me about a time when you had to handle a difficult customer complaint?
  Answer: At my previous salon, a customer was unhappy with her haircut. I listened to her concerns, apologized for the dissatisfaction, and offered a complimentary service to fix the issue. I also followed up with her to ensure she was happy with the results and provided her with a gift card for her next visit to show our appreciation for her loyalty.
• 6. How do you handle unexpected problems or challenges in the salon?
  Answer: When faced with unexpected problems or challenges, I first assess the situation, gather all necessary information, and then brainstorm potential solutions. I involve my team in the decision-making process and work together to find the best solution for the salon and our clients.
• 7. Tell us about a time when you had to implement new processes or systems in the salon.
  Answer: In my previous role, I implemented a new scheduling system to streamline our appointments and reduce wait times for our clients. I conducted training sessions with my team and provided ongoing support to ensure a smooth transition. As a result, our clients were happy with the improved efficiency and our team was able to focus on providing quality services.
• 8. How do you foster a positive and motivated team environment?
  Answer: I believe in leading by example and creating opportunities for growth and development. I regularly provide feedback to my team, recognize their achievements, and involve them in decision-making processes. I also organize team building activities and encourage open communication and collaboration.

Situational Questions

• 9. What would you do if a team member continuously showed up late for their shifts?
  Answer: I would first have a private conversation with the employee to understand the reasons behind the tardiness. I would then address any concerns or issues they may have, and provide them with support to help them improve their punctuality. If the issue persists, I would have to involve HR to find a solution.
• 10. What would you do if a stylist was not meeting their sales targets?
  Answer: I would review their performance and sales data to identify any areas for improvement. I would then provide coaching and training to help them improve their sales techniques and offer incentives to motivate them. If necessary, I would also assess if there are any external factors affecting their performance and address them accordingly.
• 11. How would you handle a difficult client who is demanding a refund for a service?
  Answer: I would first listen to their concerns and validate their feelings. I would then explain our salon's policies and procedures and offer to rectify the issue in a way that is mutually beneficial. If the client is still unsatisfied, I would escalate the situation to the salon owner or higher management for further resolution.
• 12. What would you do if you noticed a team member was not following proper sanitation protocols?
  Answer: I would address the issue immediately and retrain the team member on proper sanitation protocols. I would also review the importance of following these protocols and the consequences of not doing so. I would then monitor their performance to ensure they are adhering to the protocols in the future.

Technical Questions

• 13. Can you explain the difference between balayage and ombre hair coloring techniques?
  Answer: Balayage is a freehand hair coloring technique that creates a sun-kissed, natural-looking effect, while ombre creates a gradual transition from dark to light. Balayage is more customizable and creates a softer result, while ombre is more dramatic and has a clear line of definition.
• 14. How do you mix and apply hair dye?
  Answer: To mix hair dye, you need to combine the dye with an oxidizing developer according to the manufacturer's instructions. When applying hair dye, it's important to section the hair and start from the roots, working your way to the ends. The hair should be left to process for the recommended time and then rinsed and conditioned.
• 15. Can you explain the importance of a patch test before applying hair dye?
  Answer: A patch test is used to test for any potential allergies or sensitivities to hair dye. It involves applying a small amount of the dye to the skin behind the ear or on the inner elbow and leaving it for 24-48 hours. If there is no adverse reaction, it's deemed safe to use the dye on the hair.
• 16. How do you properly disinfect salon tools and equipment?
  Answer: Salon tools and equipment should be disinfected after each use. This can be done by washing them with hot, soapy water and then soaking them in a disinfectant solution for the recommended amount of time. After disinfecting, tools should be rinsed and dried before being stored in a clean, dry place.

Cultural Fit Questions

• 17. How do you stay up-to-date with the latest trends and techniques in the beauty industry?
  Answer: I regularly attend industry events and trade shows, and I follow industry leaders and blogs on social media. I also encourage my team to attend educational workshops and try new techniques, and we always discuss new trends and techniques in team meetings.
• 18. How do you ensure the salon maintains a welcoming and inclusive environment for all clients?
  Answer: I believe that everyone should feel comfortable and valued in our salon. I make sure to train my team on diversity and inclusivity, and we have clear policies in place to prevent discrimination or biased treatment. We also regularly seek feedback from our clients and address any concerns or complaints promptly.
• 19. How do you handle a situation where a team member is not meeting the salon's standards for customer service?
  Answer: I would first address the issue privately with the team member and explain the salon's expectations for customer service. I would then offer feedback and coaching to help them improve their skills. If the issue persists, I may need to involve HR or take further disciplinary action.
• 20. How do you prioritize the physical and emotional well-being of your team?
  Answer: The well-being of my team is a top priority for me. I ensure they have a work-life balance by creating fair schedules and encouraging them to take breaks. I also have an open-door policy for them to discuss any concerns or issues, and I provide support and resources for their physical and emotional well-being.