Top 20 Interview Questions & Answers for SCCM Administrator – 2025

As an SCCM administrator, you play a crucial role in managing and optimizing the SCCM infrastructure for your organization. To help you ace your interview, here are 20 questions and answers that cover all key areas of the job, from technical knowledge to problem-solving abilities and cultural fit.

General Questions

• 1. Tell us about your experience as an SCCM administrator and your areas of expertise.
  As an SCCM administrator for X years, I have successfully managed and maintained the SCCM infrastructure for various organizations. My areas of expertise include software distribution, patch management, and client management.
• 2. What motivated you to pursue a career as an SCCM administrator?
  I have always been passionate about technology and problem-solving. SCCM caught my attention as it allows me to use my technical skills to streamline and automate IT processes, making it a perfect fit for me.
• 3. How do you keep up with the latest trends and updates in SCCM?
  I actively participate in online forums, attend webinars, and read blogs and articles from industry experts. Additionally, I stay connected with my professional network to stay updated on the latest developments in SCCM.

Technical Skills & Experience

• 4. What experience do you have with SCCM configurations and troubleshooting?
  I have configured and troubleshooted various components of SCCM, such as site systems, distribution points, boundaries, and collections. I have also resolved various issues, including software deployment failures and client configuration problems.
• 5. How do you manage software updates in SCCM?
  I follow a phased approach for software updates, first deploying to a test collection and then to a production collection after thorough testing. I also make use of maintenance windows to minimize user impact during updates.
• 6. Explain your experience with application packaging.
  I am well-versed in creating custom applications and packages using SCCM. I have experience with various formats, such as MSI, EXE, and App-V, and have successfully automated their deployment using SCCM.
• 7. How do you handle client health in SCCM?
  I regularly monitor client health using SCCM reports and take proactive measures to resolve any issues. This includes ensuring clients are properly installed, have updated software, and have regular communication with the server.
• 8. How would you handle a situation where a software deployment in SCCM fails?
  First, I would check the application and deployment settings for any errors. If necessary, I would retry the deployment after making any necessary adjustments. If the issue persists, I would investigate the client log files and escalate to the appropriate teams if needed.
• 9. How do you ensure compliance with software licensing in SCCM?
  I maintain detailed records of all software deployment and usage in SCCM. I also regularly audit software installations to ensure compliance and take appropriate action if any licenses are utilized beyond their limit.
• 10. How do you handle high availability and disaster recovery in SCCM?
  I have experience setting up and configuring failover clusters to ensure high availability in SCCM. I also regularly backup and store the SCCM server and database to enable a quick recovery in case of a disaster.

Behavioral Questions

• 11. Tell us about a time when you successfully resolved an issue in SCCM.
  In my previous role, a software deployment was failing due to an incorrect command line argument. I was able to identify and correct the issue, resulting in a successful deployment. I also shared my findings with the team to prevent similar errors in the future.
• 12. How do you prioritize and manage your tasks as an SCCM administrator?
  Being organized and efficient is crucial when managing an SCCM infrastructure. I prioritize my tasks based on their importance and urgency, regularly update my to-do list, and delegate tasks when necessary to maintain efficiency.
• 13. Have you ever faced a difficult situation while working on an SCCM project? How did you handle it?
  In my previous job, I encountered an issue while deploying software to remote clients. After troubleshooting, I discovered that the issue was due to a network connectivity problem. I worked with the network team to resolve the issue and successfully completed the deployment within the expected timeline.
• 14. Tell us about a time when you had to deal with conflicting priorities as an SCCM administrator.
  While managing an SCCM project, I encountered conflicting priorities from different stakeholders. I prioritized the tasks based on their impact on the project's success and clearly communicated my reasoning to the stakeholders. This helped us reach a consensus and ensured smooth project execution.

Situational Questions

• 15. How would you handle a situation where a software deployment in SCCM affects critical business operations?
  I would first try to identify the root cause of the issue and attempt to resolve it quickly. If the issue cannot be resolved without further impact, I would roll back the deployment and escalate to higher management to discuss alternative solutions.
• 16. You are in the middle of a major SCCM upgrade when a critical issue arises. What would be your course of action?
  I would first ensure that the issue is not a result of the upgrade. If necessary, I would pause the upgrade and address the issue to minimize its impact on the project. Once the issue is resolved, I would resume the upgrade and communicate any necessary changes to the project timeline to relevant stakeholders.
• 17. How do you ensure the security of sensitive data while managing SCCM?
  I follow security best practices, such as using secure channels for communication, regular audits, and role-based access controls. I also ensure data encryption and secure storage of backups and regularly monitor for any potential security threats.
• 18. How would you handle a situation where an SCCM deployment fails due to an expired certificate?
  I would first check the client logs to verify that the certificate is indeed expired. If so, I would renew the certificate and re-deploy the software or application. If the issue persists, I would escalate to the appropriate team to investigate the cause of the expired certificate.

Cultural Fit Questions

• 19. How do you prioritize collaboration and teamwork in your job as an SCCM administrator?
  Effective communication and collaboration are essential for successful SCCM administration. I regularly share knowledge and ideas with my team, actively listen to others' perspectives, and foster a culture of teamwork.
• 20. How do your personal values align with our company's values as an SCCM administrator?
  Your company's values of innovation, teamwork, and customer satisfaction are very similar to my personal values. I am passionate about staying updated with the latest technologies, working collaboratively with my team to achieve our goals, and ensuring that our customers are always satisfied with our services.