Top 20 Interview Questions & Answers for Senior Cabin Crew – 2025

Preparing for a senior cabin crew job interview? This guide provides a list of essential questions and answers that will help you showcase your experience, skills, and knowledge in the airline industry. These questions cover a wide range of topics, from customer service to emergency procedures, to assess your ability to excel in a senior cabin crew role.

Behavioral Questions

• 1. Can you tell us about a time when you had to handle a difficult passenger on a flight?
  Answer: Yes, during one flight, a passenger became agitated and started causing a disturbance after being told they could not switch seats. I calmly approached the passenger and listened to their concerns, empathizing with their frustration. I then offered a possible solution and provided exceptional customer service throughout the flight, which helped diffuse the situation.
• 2. Can you recall a time when you had to handle an in-flight emergency?
  Answer: Yes, during one flight, a medical emergency arose, and as the senior cabin crew member, I had to lead the emergency response team. I efficiently communicated with the pilot, provided first aid to the passenger, and handled the situation calmly while keeping the rest of the passengers informed and reassured.
• 3. Tell us about a time when you had to resolve a conflict among your team.
  Answer: As a senior cabin crew member, I had to mediate a conflict between two team members who were not getting along. I scheduled a private meeting to discuss the issue and helped them find a solution that worked for both parties. I also encouraged open communication and team-building activities to improve the overall dynamic within the team.
• 4.Share an experience where you had to handle a difficult situation while maintaining a high level of professionalism.
  Answer: During a flight, a passenger became ill and needed emergency medical attention. I remained calm and professional while coordinating with the pilot and ground medical staff. I also ensured that the privacy and dignity of the passenger were maintained throughout the situation.
• 5.Can you give an example of how you have handled a dissatisfied customer and turned their experience around?
  Answer: During a flight, a passenger was unhappy with their seat and refused to communicate with the other cabin crew members. I took the initiative to speak with the passenger, listened to their concerns, and offered a feasible and satisfactory solution. I then followed up with the passenger throughout the flight, providing exceptional service and ensuring they had a positive experience.

Situational Questions

• 6.You notice a passenger behaving erratically during the flight. What steps would you take?
  Answer: I would immediately report the situation to the pilot and request assistance. I would also keep a close eye on the passenger, ensuring their safety and the safety of others. Depending on the severity of the situation, I may also notify other cabin crew members and take further action if necessary.
• 7.How would you handle a situation where a passenger insists on bringing a heavy and oversized carry-on onboard?
  Answer: I would politely explain the airline's policies and safety regulations regarding carry-on baggage and offer alternative options, such as checking the bag or paying a fee to gate-check it. I would also offer assistance to the passenger to ensure their bag is safely stored in the overhead compartment or under their seat.
• 8.If a passenger is disruptive and refuses to follow safety instructions during takeoff/landing, what would you do?
  Answer: I would calmly and firmly remind the passenger of the safety regulations and the importance of following instructions. If the passenger continues to disobey, I would immediately report the situation to the pilot and take necessary action to ensure the safety of all passengers on board.
• 9.How would you handle a situation where a passenger is causing a disturbance and affecting the comfort of those around them?
  Answer: I would first approach the passenger and politely request that they lower their voice and behavior. If the situation continues, I would involve other cabin crew members and possibly relocate the passenger to a different seat. If necessary, I would also communicate with the pilot and seek further guidance.
• 10.If a passenger is found to be carrying a prohibited item on board, what action would you take?
  Answer: I would follow the airline's standard procedures and immediately report the situation to the pilot. I would also take measures to safely remove the item from the aircraft and ensure the safety of all passengers on board.

Technical Questions

• 11.Can you describe the emergency procedures for landing on water?
  Answer: The emergency procedures for landing on water involve using flotation devices, such as life vests and inflatable rafts, and following the commands of the cabin crew and pilot for evacuation. It is also essential to ensure that all passengers are wearing life vests and properly secure all loose objects before landing.
• 12.What items are included in a pre-flight safety check?
  Answer: A pre-flight safety check includes inspecting the aircraft for any potential hazards, checking all emergency equipment, ensuring proper functioning of essential systems and controls, and confirming that all passengers have the necessary safety information and are seated correctly.
• 13.What actions would you take in the event of an unexpected cabin depressurization?
  Answer: In the event of an unexpected cabin depressurization, I would immediately deploy oxygen masks and communicate clear instructions to passengers for using them. I would then assist any passengers who may need help and report the situation to the pilot.
• 14.How do you handle in-flight turbulence?
  Answer: In-flight turbulence can be unpredictable, but it is essential to remain calm and reassure passengers that it is a normal part of flying. I would ensure that all passengers are securely seated and assist any passengers who may be feeling uneasy. I would also communicate with the pilot and follow any instructions for safety.
• 15.What emergency medical equipment is available on board to handle a medical emergency?
  Answer: On board, there is emergency medical equipment such as first aid kits, automatic external defibrillators (AEDs), and emergency medical kits that include medications and additional medical supplies. There are also trained cabin crew members who are certified in basic first aid and cardiopulmonary resuscitation (CPR).

Cultural Fit Questions

• 16.Can you describe a time when you went above and beyond to delight a customer?
  Answer: As a senior cabin crew member, I always strive to exceed customer expectations. During one flight, a passenger mentioned that it was their birthday, so I organized a surprise celebration with the other cabin crew members and presented the passenger with a personalized card and small gift. The passenger was ecstatic and expressed their gratitude throughout the flight.
• 17.How do you handle working in a fast-paced and constantly changing environment?
  Answer: As a senior cabin crew member, I am used to a fast-paced and dynamic work environment. I am able to adapt quickly to changes and think on my feet to handle any unexpected situations. I also prioritize tasks effectively to ensure the smooth operation of flights.
• 18.What do you think is the most important quality of a senior cabin crew member?
  Answer: In my opinion, the most important quality of a senior cabin crew member is leadership. As a senior member of the team, it is essential to be able to lead, guide, and motivate other team members while maintaining a high level of professionalism and providing exceptional customer service.
• 19.How do you prioritize safety while maintaining excellent customer service?
  Answer: Safety is always the top priority in any aviation role. As a senior cabin crew member, I ensure that all safety procedures and regulations are followed at all times. I also communicate effectively with the pilot and other cabin crew members to ensure the safety of all passengers and the aircraft. Providing excellent customer service is also crucial, and I am able to balance both aspects by being efficient and finding solutions that meet both safety and customer service requirements.
• 20.Why do you want to work for our airline?
  Answer: I have always been passionate about the aviation industry, and I have been impressed with the reputation and success of your airline. I am excited about the opportunity to join a team of experienced and dedicated professionals and contribute my knowledge and skills to ensure the continued success of your airline.