Top 20 Interview Questions & Answers for Senior Counsellor Roles – 2025

Looking to hire a senior counsellor? Use these 20 interview questions and answers to find the best candidate who can effectively guide and support individuals experiencing personal and/or professional challenges.

General Questions

• 1. What attracted you to a career in counselling?
  The desire to help others and make a positive impact on their lives motivated me to pursue a career as a counsellor. I genuinely enjoy listening to people's stories and supporting them through difficult times, which is why I am passionate about this profession.


• 2. How do you handle confidentiality in your practice?
  Confidentiality is a fundamental aspect of counselling, and I take it very seriously. I always ensure that my clients' personal information is kept confidential and only share it with other professionals with their consent or in case of a safety risk. I maintain secure records and dispose of them appropriately.


• 3. How do you handle a difficult or challenging client?
  I believe that every client is unique and has different needs. If a client presents with challenging behavior or resistance, I take the time to understand their perspective and find ways to build trust and rapport. I also utilize my training in de-escalation techniques and have the resources to refer clients to other professionals if necessary.


• 4. How do you stay updated on the latest counselling techniques and practices?
  As a dedicated professional, I make it a priority to stay updated on the latest counselling techniques and practices by attending workshops, conferences, and seminars. I also regularly read industry publications, participate in online forums, and seek supervision from experienced colleagues.


• 5. What is your approach to building a strong rapport with clients?
  Building a strong rapport with clients is essential for successful counselling. I approach each client with empathy, understanding, and respect. I actively listen and communicate clearly, creating a safe and non-judgmental environment where clients feel comfortable sharing their thoughts and feelings.

Technical Skills & Experience

• 6. How do you develop treatment plans for clients?
  In my experience, each client requires a unique approach to treatment. I assess their needs through initial consultations, observations, and assessments, and collaborate with them to create a plan that aligns with their goals and addresses their concerns. I also regularly review and adjust the plan as needed.


• 7. What are your experience and qualifications in crisis intervention?
  I have completed training in crisis intervention and have experience working with clients in crisis. In the past, I have successfully supported clients dealing with depression, anxiety, and relationship problems, utilizing techniques such as active listening, empathy, and validation.


• 8. How do you handle a client experiencing suicidal thoughts?
  I understand that suicidal thoughts are a serious issue and require immediate attention. I follow protocol and ensure the client's safety by actively listening, providing support and reassurance, and contacting emergency services as needed. I also have resources and referrals in place to provide ongoing support.


• 9. How do you promote diversity and inclusivity in your counselling practice?
  As a professional, I am committed to promoting diversity and inclusivity in my practice. I actively seek out and value the unique backgrounds and perspectives of my clients, provide culturally sensitive and appropriate support, and continue to educate myself on diversity and inclusivity issues.


• 10. How do you handle ethical dilemmas in your counselling practice?
  Ethical dilemmas are a part of counselling, and I handle them by adhering to the code of ethics and standards set by my profession. I consult with colleagues and supervisors, seek advice, and ensure that my actions align with my clients' best interests.

Behavioral Questions

• 11. Can you tell me about a time when a client's progress stalled, and how did you handle it?
  In my previous role, I had a client who was struggling to make progress in their treatment. I reassessed their needs and recognized that they required a more holistic approach to address their concerns. I collaborated with other professionals to create a comprehensive treatment plan, and the client showed significant progress after that.


• 12. How have you handled conflicts with colleagues in the past?
  In my experience, conflicts can arise among colleagues, but it is essential to approach them with empathy and professionalism. I communicate my perspective and actively listen to theirs, seeking to understand their point of view. I also strive to find a mutually agreeable solution and maintain positive working relationships.


• 13. Can you describe a time when you had to make a difficult decision in a counselling session?
  In one of my sessions, a client disclosed something that violated the code of ethics, and I had to make a difficult decision immediately. I followed protocol and ensured the client's safety and well-being while also adhering to ethical standards. It was a challenging situation, but I handled it with professionalism and sensitivity.


• 14. How have you handled a situation where a client's needs were beyond your expertise?
  As a professional counsellor, I recognize my limitations and always prioritize my clients' well-being. In the past, when I encountered a client with needs beyond my expertise, I referred them to another professional with the appropriate qualifications and experience. I also communicated with the client and ensured they were comfortable with the referral.


• 15. Can you tell me about a particularly challenging case you handled and the outcome?
  In my previous role, I had a client who was struggling with multiple issues, including depression, anxiety, and relationship problems. I utilized my skills and experience to provide comprehensive support, and the client showed significant progress in their treatment. They were able to improve their relationships and manage their symptoms effectively.

Situational Questions

• 16. How would you handle a client who is resistant to change?
  In this situation, I would first try to understand the root cause of their resistance by actively listening and asking open-ended questions. I would also use motivational interviewing techniques to help them recognize the benefits of change and collaborate with them to set achievable goals to overcome their resistance.


• 17. What would you do if a client discloses abuse by a family member?
  If a client discloses abuse, my priority would be their safety and well-being. I would follow mandated reporting guidelines and help the client access necessary support, such as therapy, legal assistance, and shelters. I would also support them in developing a safety plan and ensure they are aware of their rights and options.


• 18. How would you handle a situation where a client is not satisfied with their progress?
  In this situation, I would first acknowledge the client's feelings and validate their concerns. I would then reassess their goals and address any issues with the current treatment plan. I would also collaborate with the client to find ways to enhance their progress, such as introducing new techniques or adjusting treatment goals.


• 19. What would you do if a client becomes hostile during a session?
  In a situation where a client becomes hostile, I would prioritize everyone's safety, including my own. I would remain calm and try to de-escalate the situation by using active listening, empathy, and validation. If necessary, I would refer the client to another professional and follow up with appropriate support.


• 20. How would you handle a situation where a client expresses suicidal thoughts?
  If a client expresses suicidal thoughts, I would first make sure they are not an immediate danger to themselves. I would actively listen and provide support and reassurance, and involve emergency services if necessary. I would also take appropriate action to ensure the client receives ongoing support and resources for continued healing.