Top 20 Interview Questions & Answers for Senior Fashion Consultant – 2025

Situational Questions

• 11. How would you handle a situation where a client is unhappy with your recommended outfit?
  Answer: I would first assess the reasons for their unhappiness and try to understand their preferences and concerns. I would then offer alternative options and work with them to find a solution that satisfies both their needs and our company's standards.
• 12. How do you handle a difficult customer who is insistent on a return or refund?
  Answer: I would calmly explain our company's return and refund policies and try to understand the reasons for their request. I would then offer alternative options, such as store credit or an exchange, to find a resolution that both meets the customer's needs and aligns with our policies.
• 13. How would you handle a situation where a coworker is not completing their assigned tasks on time?
  Answer: I would first approach the coworker and offer my assistance to ensure the tasks are completed on time. If they continue to struggle, I would address the issue with our supervisor, offering solutions to help them improve their performance.
• 14. What would you do if a client requested a particular item that your company didn't carry?
  Answer: If the item is not available, I would offer alternative options that meet the client's needs and preferences. I would also take note of their request and provide feedback to the company's buying team to consider carrying the requested item in the future.
• 15. How would you handle a situation where a client asks for a discount?
  Answer: I would politely explain our company's pricing structure and the value that our products and services provide. If the client is adamant about a discount, I would offer alternative solutions, such as a loyalty program or a complimentary item, to show our appreciation for their business.