Top 20 Interview Questions & Answers for Senior Pharmacy Technician – 2025

Are you ready to take on the role of a senior pharmacy technician? This comprehensive guide provides a list of essential questions and answers that will help you demonstrate your knowledge, experience, and expertise as a pharmacy technician. From technical skills and industry trends to leadership and communication abilities, these questions cover all key areas of the job.

General Questions

• 1. Why do you want to become a senior pharmacy technician?
  As a highly experienced pharmacy technician, I am looking for opportunities to take on more responsibility, use my skills and knowledge to help others, and further my career in the pharmacy industry.
• 2. What do you think is the most important quality for a senior pharmacy technician to have?
  In my opinion, the most important quality for a senior pharmacy technician is attention to detail, as even small errors can have serious consequences in patient care and safety.
• 3. What is your experience with managing inventory and supplies in a pharmacy setting?
  I have extensive experience in managing inventory and supplies in a pharmacy setting, including purchasing, tracking, and maintaining appropriate levels of medications and other products.
• 4. How do you stay updated on the latest pharmaceutical products and industry trends?
  I make sure to regularly attend trainings, seminars, and conferences, and I also keep up-to-date with industry publications and online resources.
• 5. How do you handle difficult or upset customers?
  In my experience, the key to handling difficult or upset customers is to remain calm, empathize with their concerns, and work towards finding a solution that satisfies both the customer and the pharmacy's policies and procedures.

Technical Skills & Experience

• 6. What is your experience with processing and filling prescriptions?
  I have extensive experience in processing and filling prescriptions, including reading and interpreting prescriptions, selecting appropriate medications, and preparing and packaging medications for dispensing.
• 7. How do you ensure accuracy and safety when handling and dispensing medications?
  I follow strict procedures and double-check all medications, dosages, and instructions to ensure they are correct and safe. I also make sure to maintain a clean and organized work environment to prevent any cross-contamination.
• 8. How do you handle and dispose of expired medications?
  I follow all policies and guidelines for handling and disposing of expired medications, including identifying and removing them from the inventory, documenting the proper disposal procedures, and adhering to all legal and safety requirements.
• 9. Can you discuss your experience with compounding medications?
  I have experience with compounding medications in accordance with standard procedures and under the supervision of a pharmacist. This includes measuring, mixing, and dispensing medications in various forms, such as creams, ointments, and capsules.
• 10. How do you handle medication recalls?
  In the event of a medication recall, I follow all guidelines and procedures set by the pharmacy and the manufacturer. This may include notifying patients, returning affected medications, and documenting the entire process.

Leadership & Communication Abilities

• 11. How do you ensure effective communication within a pharmacy team?
  I believe open and honest communication is key in a pharmacy team. I make sure to actively listen to my colleagues, share important information and updates, and address any concerns or conflicts in a timely and professional manner.
• 12. How do you handle a situation where a colleague is not following proper procedures?
  I approach my colleague in a respectful and non-confrontational manner and discuss the issue with them privately. I offer to provide additional training or support if needed, but also make sure to escalate the issue to the appropriate supervisor if necessary.
• 13. How do you handle a situation where a patient is non-compliant with their medication regimen?
  I take the time to listen to the patient's concerns and explain the importance of sticking to their medication regimen. I also collaborate with the pharmacist to provide alternative options or address any potential barriers to compliance.
• 14. Can you discuss a time when you had to handle a difficult situation with a patient or customer?
  While working as a pharmacy technician, I had a patient who was angry and frustrated with the wait time for their medication. I remained calm and empathetic, apologized for the delay, and assured the patient that we were working as quickly as possible to fill their prescription. By the end of the interaction, the patient thanked me for my professionalism and understanding.
• 15. How do you handle conflicting priorities and manage your time effectively in a fast-paced pharmacy environment?
  I prioritize tasks based on urgency and importance, communicate with my team to delegate tasks or seek assistance if needed, and regularly organize and review my workload to ensure that all tasks are completed in a timely manner.

Cultural Fit

• 16. What do you know about our pharmacy and its values?
  I have researched your pharmacy and am impressed by its commitment to providing quality patient care and cultivating a positive and diverse workplace culture.
• 17. How do you ensure that your work aligns with our pharmacy's mission and values?
  I make sure to familiarize myself with the pharmacy's mission and values and utilize them as a guide in my daily work. I also make sure to communicate openly and effectively with my team to ensure that our actions align with the pharmacy's goals and values.
• 18. Can you discuss a time when you had to adapt to a new process or procedure?
  In my previous role, our pharmacy implemented a new electronic record-keeping system. I welcomed the change and quickly familiarized myself with the new system, actively seeking support and training as needed. By being open and adaptable, I was able to successfully integrate the new procedure into my workflow.
• 19. How do you handle challenging or stressful situations in the workplace?
  In stressful situations, I try to remain calm and focused, prioritize tasks, and seek support or guidance from my colleagues or supervisor if needed. I also make sure to stay organized and take care of my own well-being to prevent burnout.
• 20. How do you continue to develop and improve your skills as a pharmacy technician?
  I am committed to lifelong learning and staying up-to-date with advancements in the pharmacy industry. I regularly attend trainings and conferences, seek feedback from my colleagues and supervisor, and take on new challenges and responsibilities to further develop my skills.