Top 20 Interview Questions & Answers for Senior Restaurant Manager – 2025

Preparing for a senior restaurant manager job interview? This guide provides a list of essential questions and answers that will help you showcase your leadership skills, customer service expertise, financial management abilities, and experience in the food and beverage industry. Whether you’re applying for a role at a fine dining establishment, casual restaurant or fast-food chain, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your experience as a senior restaurant manager.
  Answer: I have been working in the food and beverage industry for the past 10 years, with 5 of those as a senior restaurant manager. I have managed multiple locations, ranging from fine dining restaurants to casual eateries, and have experience in all aspects of restaurant operations such as budgeting, inventory management, and customer service.
• 2. How do you ensure that your staff provides excellent customer service?
  Answer: I believe that leading by example is the key to ensuring excellent customer service. I make sure to maintain a positive attitude and provide exceptional service to guests myself, and I also train and mentor my staff to do the same. Additionally, I regularly check in with guests to ensure their satisfaction and address any issues immediately.
• 3. How do you handle difficult customers or situations?
  Answer: I always remain calm and professional when dealing with difficult customers or situations. I make sure to listen to the customer's concerns and apologize for any inconvenience. I then work towards finding a solution that will satisfy the customer and prevent similar situations from occurring in the future.
• 4. How do you effectively manage inventory and reduce waste?
  Answer: As a senior restaurant manager, I understand the importance of proper inventory management and reducing waste. I regularly conduct inventory audits to identify any areas of improvement and work closely with the kitchen staff to ensure proper portioning and ordering. I also analyze sales data to determine which menu items are not selling well and adjust accordingly.
• 5. How do you handle staffing and scheduling?
  Answer: I have experience in creating and managing staff schedules for multiple locations. I make sure to communicate effectively with my team about the schedule and discuss any necessary changes with them. I also consider employee availability and preferences when creating the schedule to ensure a fair and balanced workload.

Behavioral Questions

• 6. Can you tell us about a time when you had to resolve a conflict between two team members?
  Answer: In my previous role, I had two servers who were constantly arguing and causing tension in the workplace. I first sat down with each employee separately to understand their perspectives, then mediated a discussion between the two of them. Through effective communication and finding common ground, I was able to resolve the conflict and improve the working relationship between the two employees.
• 7. Describe a time when you had to handle a last-minute problem or issue at work.
  Answer: In the food and beverage industry, last-minute problems can arise at any time. While working as a senior restaurant manager, we had a power outage during a busy dinner service. I quickly communicated with the kitchen staff to cook any remaining orders, while also keeping guests informed and offering them complimentary drinks and dessert. Despite the challenge, we were able to handle the situation smoothly and maintain a positive guest experience.
• 8. Can you give an example of a time when you had to introduce a new process or procedure in the workplace?
  Answer: In a previous role, I noticed that our inventory management process was not as efficient as it could be, leading to wasted product and unnecessary expenses. I took the initiative to research and implement a new inventory management system that reduced waste and improved profitability. It required thorough training and communication with the staff, but eventually, the new process became the standard in all locations.
• 9. How do you handle high-stress situations?
  Answer: In the fast-paced restaurant environment, high-stress situations are common. I handle them by staying calm and organized, prioritizing tasks, and delegating when necessary. I also make sure to communicate effectively with my team and provide support when needed. By remaining calm and focused, I am able to lead my team through any high-stress situation and ensure a successful outcome.
• 10. Tell us about a time when you had to handle a dissatisfied guest and turn their experience around.
  Answer: While working as a senior restaurant manager, we had a guest who was unhappy with the food and service they received. I personally talked to the guest and apologized for the subpar experience. I offered them a complimentary meal and made sure to check in regularly throughout their visit. By the end of the meal, the guest was satisfied with their experience and even left a positive review online.

Situational Questions

• 11. How would you handle a situation where a team member is consistently underperforming?
  Answer: I would first address the issue directly with the team member and find out if there are any underlying issues causing their underperformance. I would then offer training and support to help them improve. If the problem continues, I would have a more serious conversation and possibly consider reassigning them to a different role or letting them go if necessary.
• 12. In a busy restaurant, how do you prioritize tasks and delegate responsibilities to your team?
  Answer: I prioritize tasks based on their urgency and importance. I make sure to communicate clearly with my team and delegate tasks based on their strengths and abilities. I also regularly check in with them to ensure they have the support and resources they need to complete their tasks efficiently.
• 13. How would you handle an unexpected staff shortage?
  Answer: During unexpected staff shortages, my first priority is to make sure that we can still provide high-quality service to our guests. I would reassign tasks and responsibilities to make sure all necessary roles are covered. If necessary, I would also reach out to trusted employees to see if they can come in to help.
• 14. How would you handle an issue with food safety or quality control in the restaurant?
  Answer: I would address the issue immediately and work with the kitchen staff to determine the cause and prevent it from happening again. I would also make sure to communicate with the concerned guests and offer a resolution, such as a meal refund or complimentary meal in the future. Additionally, I would review our food safety and quality control procedures to identify any areas of improvement.
• 15. How would you handle a situation where a guest has a severe food allergy or dietary restriction?
  Answer: I would make sure to communicate the allergy or dietary restriction to the kitchen staff and ensure that all necessary precautions are taken to prevent cross-contamination. I would also recommend menu items that would be suitable for their specific needs and offer to personally oversee their meal preparation.

Cultural Fit Questions

• 16. What do you think is the most important quality for a successful restaurant manager to have?
  Answer: In my opinion, the most important quality for a restaurant manager is strong leadership skills. A successful manager must be able to lead by example, have excellent communication skills, and inspire their team to work together towards a common goal.
• 17. How do you prioritize creating a positive work environment for your employees?
  Answer: I prioritize creating a positive work environment by making sure to foster open communication, providing recognition and opportunities for growth, and encouraging a work-life balance for my team. I also make sure to lead by example and maintain a positive attitude in the workplace.
• 18. In your opinion, what sets a great restaurant apart from a good one?
  Answer: A great restaurant goes above and beyond in providing not only high-quality food but also exceptional service and a memorable experience for guests. This includes attention to detail, a warm and welcoming atmosphere, and building strong relationships with regular customers.
• 19. How do you stay up-to-date on industry trends and innovations?
  Answer: I regularly attend industry events and conferences, follow industry publications and blogs, and network with other restaurant managers to stay updated on industry trends and innovations. I also encourage my team to share their ideas and suggestions for improvement.
• 20. What do you know about our restaurant and what makes you a good fit for our company culture?
  Answer: I have done extensive research on your restaurant and I am impressed by your commitment to using fresh, locally-sourced ingredients and providing excellent customer service. I believe my experience in managing similar restaurants, my leadership skills, and my passion for the food and beverage industry make me a great fit for your company culture.