Top 20 Interview Questions & Answers for Table Games Dealer Roles – 2025

Preparing for a table games dealer job interview? This guide provides a list of essential questions and answers that will help you showcase your skills and experience in the casino industry. Whether you’re applying for a role as a blackjack dealer, poker dealer, or roulette dealer, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your experience working in a casino.
  As a table games dealer, I have been working in casinos for the past 5 years. I have experience in various table games such as blackjack, poker, roulette, and baccarat.
• 2. How do you handle difficult customers?
  I have dealt with difficult customers in the past and I always remain calm and professional. I try to understand their concerns and address them in a polite manner.
• 3. What do you enjoy most about being a table games dealer?
  I enjoy interacting with different people from all walks of life and creating a fun and entertaining atmosphere at the table.

Behavioral Questions

• 4. Can you tell us about a time when you had to handle a dispute between players at your table?
  A few months ago, two players at my blackjack table got into a heated argument over a hand. I remained calm and politely explained the rules to both of them. I also called for a supervisor to assist in resolving the dispute. In the end, the players were able to reach a compromise and continue playing without any further issues.
• 5. How do you handle a mistake while dealing a game?
  If I make a mistake while dealing, I immediately stop the game and inform the players and the supervisor. I make sure to follow the proper procedures for correcting the mistake and apologize for any inconvenience caused.
• 6. Tell us about a time when you had to deal with a difficult co-worker or supervisor.
  I have always had a good working relationship with my colleagues and supervisors. However, there was one instance where I had a disagreement with a supervisor over a game ruling. I calmly explained my reasoning and provided evidence to support my decision. In the end, we were able to come to a mutual understanding and continue working together professionally.

Situational Questions

• 7. What would you do if a customer at your table was constantly cheating?
  If I suspected a customer of cheating, I would discreetly alert the supervisor and let them handle the situation. It is important to maintain a professional demeanor and not confront the customer directly.
• 8. How would you handle a situation where a player is getting too drunk and causing a disturbance at your table?
  As a table games dealer, I am trained to handle situations like this. I would politely inform the player that they have had too much to drink and offer them water or non-alcoholic drinks. If the disturbance continues, I would call for a supervisor to discreetly remove the player from the table.
• 9. What would you do if you caught someone trying to cheat at your table?
  If I caught someone cheating, I would immediately stop the game and inform the supervisor. I would not confront the person directly as it is important to handle these situations professionally and according to proper procedures.

Technical Questions

• 10. Can you explain the rules of blackjack?
  In blackjack, the goal is to get a hand total of 21 or as close to it without going over. Each player plays against the dealer and the best hand wins. Aces are worth either 1 or 11, face cards are worth 10, and number cards are worth their numerical value.
• 11. What are the different payouts in a game of roulette?
  In roulette, the payout for a single number bet is 35 to 1, a split bet is 17 to 1, a street bet is 11 to 1, a corner bet is 8 to 1, a five number bet is 6 to 1, a six number bet is 5 to 1, a column bet is 2 to 1, a dozen bet is 2 to 1, and an even money bet is 1 to 1.
• 12. How do you handle bets on a poker table?
  In poker, players place bets using chips that represent their money. As the dealer, I am responsible for collecting bets, giving change, and ensuring that the correct bets are placed on each hand.

Cultural Fit Questions

• 13. How do you ensure a safe and inclusive environment at your table?
  As a table games dealer, it is my responsibility to create a welcoming and inclusive atmosphere at my table. I treat everyone with respect and ensure that all players are following the rules and playing fairly.
• 14. How do you handle cultural differences among players at your table?
  I respect and appreciate cultural diversity at my table. I make an effort to learn and understand different cultural customs and norms to ensure a positive and inclusive experience for all players.
• 15. How do you handle a mistake made by a player due to a language barrier?
  Communication is key in these situations. I try my best to communicate clearly and calmly with the player, ensuring that they understand the rules and the game. If necessary, I may also ask for a supervisor to assist in translating explanations.

Personal Development & Motivation

• 16. What motivates you to excel in your job as a table games dealer?
  I am passionate about providing a fun and entertaining experience for all players. Seeing their excitement and enjoyment motivates me to excel in my job and provide the best service possible.
• 17. How do you keep up with industry trends and new games?
  I regularly attend training and workshops to improve my skills and keep up with industry trends. I also stay updated through online resources and networking with other dealers.
• 18. How do you handle high-stress situations?
  As a table games dealer, I am trained to handle high-stress situations with a calm and professional demeanor. I prioritize the safety of the players and follow proper procedures to handle any challenging situations.

Company-Specific Questions

• 19. Why do you want to work for our casino?
  I have always been impressed by the reputation and customer service at your casino. I would love the opportunity to join a team that values player experience and is committed to providing the best service possible.
• 20. How do you embody our company values of fairness and integrity?
  As a table games dealer, I understand the importance of fairness and integrity in the casino industry. I always follow the rules and ensure that players are treated with respect and honesty at my table.