Top 20 Interview Questions & Answers for Tire and Lube Technicians – 2025

As a tire and lube technician, you play a crucial role in keeping vehicles running smoothly and safely. To help you prepare for your job interview, we’ve compiled a list of 20 up-to-date questions and answers that will cover all aspects of the job, from technical skills to cultural fit.

General Questions

• 1. Tell us about your experience working as a tire and lube technician.
  Answer: I have been working as a tire and lube technician for the past 5 years. During this time, I have gained extensive knowledge and experience in performing a variety of maintenance and repair tasks on different types of vehicles, including cars, trucks, and motorcycles.
• 2. What inspired you to become a tire and lube technician?
  Answer: Growing up, I always had a passion for working with cars and the mechanical side of things. After completing my education in automotive technology, I knew that becoming a tire and lube technician was the perfect career choice for me.
• 3. How do you stay updated on the latest advancements and techniques in tire and lube technology?
  Answer: I regularly attend workshops and training sessions offered by tire and lube manufacturers to stay updated on the latest advancements and techniques. Additionally, I also use online resources and read industry-related magazines to stay informed.
• 4. How do you handle difficult or angry customers?
  Answer: I believe in maintaining a calm and professional attitude when dealing with difficult or angry customers. I listen to their concerns patiently, apologize for any inconvenience, and try to find a solution that satisfies them.
• 5. What do you think sets you apart from other tire and lube technicians?
  Answer: I believe my passion for the job, attention to detail, and ability to work efficiently under pressure sets me apart from other technicians. I also believe in constantly learning and improving my skills to provide the best service to my customers.

Technical Skills & Experience

• 6. What is your process for performing a tire rotation?
  Answer: First, I make sure the vehicle is parked on a level surface and the lug nuts are loosened. Then, I lift the vehicle using a hydraulic jack and secure it on a jack stand. Next, I remove each tire, rotate it according to the manufacturer's recommendations, and reinstall it back onto the vehicle. Finally, I lower the vehicle and tighten the lug nuts.
• 7. How do you diagnose and fix a flat tire?
  Answer: First, I locate and remove the flat tire. Then, I check the tire for any damage or punctures and repair or replace it as needed. I also inspect the tire pressure and inflate it to the recommended level. Finally, I reinstall the tire and ensure it is properly secured.
• 8. How do you perform a basic oil change?
  Answer: Firstly, I warm up the engine to ensure the oil is hot and can easily drain. Then, I locate the oil filter and drain plug, and drain the old oil into a container. Next, I replace the oil filter and refill the engine with new oil. Finally, I start the engine and check for any leaks.
• 9. Can you explain the process of checking tire pressure and determining if it needs to be refilled?
  Answer: To check tire pressure, I use a tire pressure gauge to measure the pressure of each tire. Then, I compare the readings to the recommended tire pressure indicated in the vehicle manual or on the sticker inside the driver's side door. If the pressure is lower than the recommended level, I use an air compressor to refill the tire.
• 10. How do you handle situations where a vehicle requires more extensive repair work?
  Answer: If the vehicle requires more extensive repair work than a basic oil change or tire rotation, I refer the customer to a certified mechanic or recommend the necessary repairs. I always prioritize the safety and satisfaction of my customers and do not attempt to handle tasks beyond my expertise.

Behavioral Questions

• 11. Can you tell us about a time when you had to handle a difficult or unexpected situation while working on a vehicle?
  Answer: In my previous job, I encountered a situation where a customer’s vehicle had a faulty tire that required immediate replacement. However, the necessary tire was not in stock, and the customer needed their vehicle back urgently. I quickly contacted nearby suppliers and found a suitable tire, ensuring that the customer was satisfied and the job was completed on time.
• 12. How do you handle working with a team of mechanics? Can you give an example of a successful collaboration experience?
  Answer: I believe communication and teamwork play a crucial role in delivering top-quality service to customers. In my previous job, I had the opportunity to collaborate with a team of mechanics on a complex engine repair project. We communicated effectively, divided the tasks efficiently, and completed the project ahead of schedule, resulting in a satisfied customer.
• 13. Tell us about a time when you had to go above and beyond for a customer.
  Answer: There was a customer who brought in their vehicle for a routine oil change, but I noticed during inspection that the brake pads were significantly worn out. The customer was not aware of this and had been driving with this issue for some time. I immediately informed the customer of the problem and offered to replace the brake pads on the spot, free of charge, to ensure their safety.
• 14. How do you handle unexpected changes or delays in your work schedule?
  Answer: Being a tire and lube technician, I understand that there can be delays or changes in the work schedule due to unforeseen circumstances. In such situations, I try to remain flexible and adapt to the new schedule set by my supervisor. If needed, I communicate with the customers to inform them of the delay and work on providing efficient service as soon as possible.
• 15. How do you ensure the safety of yourself and others while working in a fast-paced environment?
  Answer: Safety is always my top priority while working in a fast-paced environment. I make sure to follow all safety protocols and use proper protective equipment. I also constantly keep an eye out for potential hazards and communicate with my teammates to ensure a safe working environment.

Situational Questions

• 16. Imagine a customer brings in their vehicle for a routine oil change, and you notice significant wear on the tires. How would you handle this situation?
  Answer: Firstly, I would inform the customer of the issue and explain the potential dangers of driving with worn tires. Then, I would offer to replace the tires and provide recommendations for regular tire inspections and maintenance in the future.
• 17. How would you prioritize and manage your workload on a busy day with multiple customers waiting for tire and lube services?
  Answer: In a busy day, I would prioritize tasks based on their urgency and ensure that each customer receives prompt and efficient service. I would also communicate with my team to divide tasks and assist each other as needed to ensure the smooth running of operations.
• 18. Imagine you are working on a customer’s vehicle, and you encounter an unexpected issue. How would you handle this situation?
  Answer: I would first assess the situation and determine the best course of action to resolve the issue while ensuring minimal disruption to the customer's service. If needed, I would communicate with my supervisor or a certified mechanic for guidance.
• 19. How would you handle a customer who is dissatisfied with the service they received?
  Answer: Firstly, I would listen to the customer’s concerns and apologize for any inconvenience. Then, I would assess the issue and try to find a suitable solution to rectify it, whether it involves redoing the service or providing a refund. I would also make sure to communicate with my supervisor and take necessary steps to ensure the customer is satisfied.
• 20. Imagine a customer has a tight schedule and needs an urgent tire replacement. How would you handle this situation?
  Answer: Firstly, I would prioritize the customer's request and work on finding the necessary tire as quickly as possible. If the required tire is not in stock, I would contact nearby suppliers and arrange for a prompt delivery. I would also keep the customer informed throughout the process and ensure that they are back on the road as soon as possible.