Top 20 Interview Questions & Answers for TSS Worker Roles – 2025

Preparing for a TSS worker job interview? As a TSS worker, you play a vital role in supporting individuals with disabilities to reach their full potential. This guide provides a list of essential questions and answers that will help you showcase your experience, knowledge, and skills in providing person-centered care and support. These questions cover a range of areas to help the hiring manager assess your suitability for the role.

General Questions

• 1. Can you tell us a little about your experience working as a TSS worker?
  I have been working as a TSS worker for the past five years, providing support and care to individuals with a range of disabilities. I have experience working with individuals of all ages and have a passion for helping them achieve their goals and lead fulfilling lives.
• 2. How do you approach developing a strong working relationship with the individuals you support?
  Building trust and understanding is key to developing a strong working relationship. I make sure to listen actively and respect the individual's preferences, needs, and choices. I also make sure to communicate effectively and involve them in the decision-making process.
• 3. Can you walk us through your experience in implementing behavior support plans?
  I have experience in developing and implementing behavior support plans for individuals with challenging behaviors. I have a strong understanding of positive behavior support techniques and have successfully helped individuals develop new coping strategies and improve their behavior.
• 4. How do you handle difficult or challenging situations with individuals?
  I approach difficult situations with patience, empathy, and understanding. I use my training and knowledge to de-escalate the situation and work with the individual to find a resolution. I also make sure to follow all safety protocols to ensure the well-being of everyone involved.
• 5. How do you ensure the safety and well-being of individuals under your care?
  I prioritize the safety of individuals at all times and strictly follow all safety protocols. I am trained in first aid and CPR and can handle emergency situations. I also make sure to regularly monitor the individual's overall well-being and promptly address any concerns.

Behavioral Questions

• 6. Can you tell us about a time when you were able to effectively communicate with an individual with communication difficulties?
  In my previous role, I supported an individual with non-verbal autism. Through observation and trial and error, I was able to develop a communication system using pictures and symbols that helped the individual express their needs and wants. This improved our communication and ultimately improved their quality of life.
• 7. How do you handle conflicts with coworkers or family members of individuals under your care?
  I believe in open and respectful communication and strive to maintain positive relationships with all parties involved. In case of conflicts, I approach the situation calmly and try to understand the different perspectives. I am always willing to listen and find a compromise that is in the best interest of the individuals I support.
• 8. Describe a time when you had to follow a strict deadline for an important task.
  In my previous job, I had to complete a detailed report within 24 hours. I prioritized my workload and stayed focused, minimizing distractions. I was able to complete the report accurately and on time, meeting the deadline and satisfying the requirements of the project.
• 9. How do you handle unexpected changes or disruptions in your schedule?
  As a TSS worker, I understand that unexpected changes are common. I remain flexible and adapt to the situation as needed. If necessary, I communicate with the other members of the team to ensure a smooth transition and minimal disruption to the individuals under my care.
• 10. Tell us about a time when you had to use problem-solving skills to resolve a difficult situation with an individual under your care.
  An individual I was supporting had a severe meltdown in a public setting. I remained calm and used my de-escalation techniques to bring the individual to a safe and quiet place. Once the individual was calm, I used my problem-solving skills to understand the root cause of the meltdown and developed a plan to prevent similar situations in the future.

Situational Questions

• 11. You are supporting an individual who is showing signs of distress. What steps do you take?
  First, I would make sure the individual is in a safe and familiar environment. Then, I would use my training and experience to identify the cause of distress and seek guidance from the individual's support team if necessary. I would also use my de-escalation techniques to help the individual manage their emotions.
• 12. How would you handle a situation where an individual refuses to participate in an activity?
  I would first try to understand the individual's reasons for not wanting to participate. Depending on the situation, I may try to encourage them and offer support. If necessary, I would involve the individual in the decision-making process and find alternative activities that they may enjoy.
• 13. What do you do if an individual you support expresses discomfort or pain?
  I would first make sure the individual is safe and assess their level of discomfort. If necessary, I would administer any necessary medication or seek guidance from a healthcare professional. I would also document the incident and report it to the individual's support team.
• 14. How would you handle a situation where an individual is having a medical emergency?
  I would first ensure the individual's safety and call for emergency medical services if necessary. If trained and authorized to do so, I would administer first aid and closely monitor the individual until help arrives. I would also report the incident to the individual's support team and document the incident.
• 15. What steps do you take to ensure a safe and inclusive environment for the individuals you support?
  I make sure to regularly assess the environment for potential hazards and address them promptly. I also communicate with the individuals and their support team to understand their needs and make necessary accommodations. I also promote inclusion and respect diversity among individuals under my care.

Technical Questions

• 16. What experience do you have in administering medication to individuals with disabilities?
  I have experience in administering a wide range of medications, including oral, topical, and injectable forms. I am also familiar with safety protocols and documentation procedures.
• 17. Do you have experience in using assistive technology to support individuals with disabilities?
  Yes, I have experience in using a range of assistive technology devices, from communication devices to mobility aids. I am also willing to learn and adapt to new technology based on the individual's needs.
• 18. How do you ensure the privacy and confidentiality of individuals under your care?
  I understand the importance of privacy and confidentiality in my role as a TSS worker. I follow all privacy policies and procedures and only share information with authorized individuals involved in the individual's care.
• 19. Can you tell us about your experience in developing and implementing behavior intervention plans?
  I have experience in developing and implementing behavior intervention plans for individuals with a range of behaviors. I follow a person-centered approach and collaborate with the individual, their support team, and other professionals to develop an effective plan that addresses the root cause of the behavior.
• 20. How do you keep your knowledge and skills up-to-date in the field of disability support?
  I regularly attend training and workshops related to the field of disability support. I also engage in self-learning and research to enhance my knowledge and skills. I make sure to stay updated on the latest industry practices and guidelines.