Top 20 Interview Questions & Answers for Walgreens Service Clerk – 2025

Are you applying for a service clerk position at Walgreens? Make sure you are well-prepared for your job interview by reviewing these top 20 interview questions and answers. These questions cover a variety of areas, including past experiences, decision-making abilities, technical knowledge, and cultural fit, to ensure you are a good fit for the company.

General Questions

• 1. Tell me about yourself and your experience in customer service.
  

  I have been working in customer service for the past 5 years, including 2 years at an electronics store and 3 years at a clothing store. I excel at communicating with customers, troubleshooting issues, and providing exceptional service to ensure customer satisfaction.

• 2. Why do you want to work at Walgreens?
  

  I have always admired Walgreens' commitment to providing high-quality, affordable healthcare products and services to its customers. I am also drawn to the company's values of integrity, respect, and collaboration. I believe my skills and experience align well with the company's goals and I am excited to contribute to its success.

• 3. How do you handle difficult or angry customers?
  

  I remain calm and listen to the customer's concerns, empathizing with their frustration. I then try to find a solution that meets their needs while also following company policies. If necessary, I involve a supervisor to help resolve the issue.

• 4. How do you prioritize tasks when faced with multiple responsibilities?
  

  I first assess each task's urgency and importance, then create a plan with a designated timeline for completing each task. I can also prioritize by consulting with my supervisor or team members to determine the most critical tasks.

• 5. Can you tell me about a time when you went above and beyond for a customer?
  

  At my previous job, a customer had accidentally left their wallet behind at the cash register. I noticed it and immediately went outside to return it to them. They were extremely grateful and left a positive review about my efforts on the company's website.

Behavioral Questions

• 6. Tell me about a time when you had to deal with a difficult team member.
  

  In my previous job, I had a co-worker who was consistently late and never completed their assigned tasks on time. I approached them in a non-confrontational manner and offered to help them manage their workload better. We also discussed the impact their actions had on the team's productivity. After our conversation, they improved their behavior and our working relationship improved.

• 7. Can you share an experience where you had to resolve a customer complaint?
  

  A customer came to the store looking for a specific product that was out of stock. I apologized for the inconvenience and offered to order it for them. However, they needed the product urgently. I took it upon myself to call other nearby stores and found the product for them. The customer was pleased and left a positive review about our store's exceptional customer service.

• 8. Describe a time when you had to handle a dissatisfied customer.
  

  A customer came to the store with a product they wanted to return, but they did not have the receipt. They became increasingly angry when I explained our return policy. I listened to their concerns and offered to help them find a solution. I contacted my supervisor and we were able to find a resolution that satisfied the customer.

• 9. Tell me about a situation where you had to adapt to changes in the workplace.
  

  At my previous job, I was assigned a new role that required me to work in a different department. I quickly learned the necessary skills and adapted to my new responsibilities, and was able to excel in my new role.

• 10. Can you tell me about a time when you took on a leadership role?
  

  I was selected to lead a team of employees for a store-wide inventory count. I delegated tasks and managed the schedule to ensure the count was completed accurately and within the given timeframe. The store manager was pleased with the results and commended our team's efficiency.

Situational Questions

• 11. How would you handle a customer who is complaining about long wait times at the pharmacy?
  

  I would apologize for the inconvenience and try to gather more information about the situation. If necessary, I would involve the pharmacist to explain the reason for the delay and reassure the customer that their health and safety are a top priority for our company.

• 12. What would you do if a customer found expired products on our shelves?
  

  I would immediately remove the expired products and apologize to the customer for any inconvenience. I would also inform my supervisor and make sure to follow up with the customer to ensure their satisfaction.

• 13. How would you handle a situation where a customer is unhappy with their prescription and wants a refund?
  

  I would first apologize for any issues with their prescription and gather more information about their concerns. If necessary, I would involve the pharmacist to resolve the issue. If the customer is still unhappy and a refund is the appropriate course of action, I would follow company policies and procedures for issuing refunds.

• 14. How would you respond if a customer asked for a product that we do not carry?
  

  I would apologize for the inconvenience and offer to help them find a similar product or place a special order for the product they are looking for.

• 15. What would you do if you saw a customer shoplifting?
  

  I would report the incident to my supervisor or loss prevention and provide any necessary information, such as a description of the person and any relevant details, to help with their investigation.

Technical Skills & Knowledge

• 16. What is your knowledge of Walgreens' services and products?
  

  I have visited Walgreens stores and used their products and services for many years. As a customer, I am familiar with the store layout and products, including over-the-counter medications, hygiene products, and photo services.

• 17. Do you have experience working with pharmacy software systems?
  

  I have experience working with pharmacy software from my previous job at a retail pharmacy. I am familiar with inputting prescriptions, managing inventory, and billing insurance companies. I am also comfortable learning new software and adapting to different systems.

• 18. How would you handle a situation where you could not find a product for a customer?
  

  I would first check the store's inventory and then offer to order the product for the customer. If the item is not in stock, I would apologize for the inconvenience and suggest alternative products that may meet their needs.

• 19. Have you received basic training on first aid and CPR?
  

  Yes, I have received basic training on first aid and CPR. I believe it is important to have these skills in a retail setting to ensure the safety and well-being of customers and employees.

• 20. Can you give an example of a time when you had to troubleshoot a technical issue on a machine?
  

  At my previous job, I was responsible for maintaining the store's computer systems and cash registers. One day, the cash register stopped working and I had to quickly troubleshoot the issue to avoid disrupting customer transactions. I identified the problem as a software glitch and was able to resolve it by rebooting the system and running updates.