Refund Policy

100% Satisfaction & Money Back Guarantees

We want you to be totally delighted with our service and so we are pleased to offer you this powerful guarantee – the final document we produce for you will be professional, accurate and tailored towards your requirements – a document that is better than anything you could write yourself.

Working with our clients from first draft to the final document allows us to provide you with the best document possible. If you feel we are not delivering on our promises, we will continue to work with you until you are completely satisfied. If we cannot rectify any issues, we offer a 100% money-back guarantee.

All changes to draft orders and/or approvals of draft orders must be submitted in writing - by email, by post, or directly online via an appropriate form - and cannot be accepted by telephone.

Like all aspects of our business, our guarantees are governed by our standard Terms & Conditions but please note the following:
  • We reserve the right to deem an order automatically closed to a client's satisfaction should we not have heard from them to the contrary after not more than 2 weeks (14 days) have elapsed since our last contact with the client.
  • An order that has been approved by a client no longer qualifies for any form of refund.
  • Having an up-to-date, professional CV is a key component to the complex process of changing jobs/careers. However, we cannot guarantee that our service will secure you interviews or a new job role.
  • This guarantee relates to the ordering and delivery of your professional documents to you, by us. It does not relate to additional free services which we may provide or promote.
  • Turnaround times are calculated from the point at which we have all the information we need to complete your order. Corrupted or password-protected files provided to us will delay the allocation of your order to a writer.
Security Guarantee

Not one of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our web sites that we back every purchase with a security guarantee: if your bank or card issuer holds you liable, we will give you a full refund, provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made while using our secure server.

Secure Transactions

The CV Centre uses Secure Sockets Layer (SSL) security within its online order systems - widely acknowledged as the best available system for secure e-commerce trading - because we know that our clients want and need assurance that their personal information will be 100% safe. Before you provide sensitive and confidential data, you want proof that the website can be trusted and that your information will be encrypted and protected

Refund Timelines

Once the approval is done, refunds will be initiated in 24 hours and may tae 5-7 working days to reflect in your bank account.