JANINE 's Resume

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Committed and dedicated Business Analyst with 10 years of experience seeking to leverage my skills and experience in this field. Ability to create a concrete and concise documentation with strong general documentation and writing skills. Additional soft skills of forging strong relationships, committing to deadlines and managing ambiguity. Solutions-driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations

Work Experience
Mar 2008 - Present
Vlip Cards

Senior analyst

New Cityland

  • Serve as Online Scorecards liaison with Retail Services Operations leadership team. Successfully led initiative to migrate Vlip’s fee auditing process to online scorecard, collaborating with Retail Services leadership team on 50+ requests for changes to Scorecards
  • Direct implementation of an Associate and Manager dashboard on online scorecard, leading ongoing calls to finalize requirements
  • Drove an initiative to migrate a manual associate and manager ranking process to module on online scorecard, allowing for dynamic results and better control (rank report is user-specific)
  • New online process facilitated same-day reporting and a tracking system for manager feedbackÛÓreceived Vlip Star Player Award Q4 2013 for project

Apr 2004 - Jan 2008
Vlip Cards


New Cityland

  • Documented project proposal for the capturing / reporting of the line of business calling the Vlipgroup Employee Service Line (VESL), a significant enhancement needed for forecasting and workforce management
  • Oversaw the addition of the Private bank as an additional line of business to VESL
  • Developed, updated, and administered the VESL project team SharePoint site, enabling better dissemination of reports and leading to enhanced collaboration
  • Created proposal to Risk and Commercial Operations (RACO) senior management to incorporate value in procedures and adjust adverse actions for high value clients to drive customer satisfaction
  • Acted as an engaged contributor and person responsible for PowerPoint design winning team at inaugural Vlip Management Associate Challenge case competition

Apr 2004 - Jan 2008
MBA - Marketing, Information Technology
8.0 CGPA

Orange Lake University

New Cityland

Apr 2004 - Jan 2008
Bachelor of Science - Management Studies and Accounting
6.5 CGPA

University of North NC County

New Cityland