SABRINA's Resume

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Strongly creative and highly experienced Content Developer with deep experience in every stage of web marketing processes. Extremely sensitive to a wide variety of web audiences. Able to work independently and as part of team.

Work Experience
Aug 2016 - Feb 2018

Content Developer


  • Research solutions needs and identify gaps in proposal content; develop content to enhance the adoption of our solutions.
  • Ensure proposal content accurately reflects Convergys' services offerings, system functionality, and operating models.
  • Maintain proposal content tool integrity by ensuring record and folder structures are streamlined and meets the needs of the stakeholders.
  • Educate stakeholders on new content via reporting and monthly updates.
  • Liaison with content SMEs to ensure content messaging/branding is consistent with company strategy.
  • Conduct usage analysis to determine trends.
  • Work with Sales/Solutions Development to ensure proper client visit and proposal coordination support is delivered.
  • Organize and prioritize projects in a fast-paced and deadline-oriented business environment.
  • Take initiative and ownership with focus on continuous improvement.

Aug 2013 - Jul 2016

Content Developer


  • Worked with Senior Content Specialist to coordinate workshops and meetings.
  • Job Task Analysis (JTA) workshops, item writing workshops, technical review sessions, and Angoff standard setting meetings.
  • Created workshop materials.
  • Worked with Senior Content Specialists to manage the work of contract subject matter experts (SMEs).
  • Provided training and feedback.
  • Coordinated resources for meetings and content development.
  • Managed schedules and workflow.
  • Developed items.
  • Created layout formatting of various item types in an online item-banking tool.
  • Performed item level editorial, functional, accessibility, and scoring review.
  • Performed functional and scoring testing for exam level testing.
  • Worked with Content Specialists and Senior Content Specialists to maintain exams.
  • Created and maintained exam development documentation.
  • Collected and analyzed feedback from clients and customers and psychometric data and rework content appropriately.
  • Planned and implemented the maintenance of exams.
  • Managed content localization.
  • Worked with localization agencies to perform accurate localization of products.
  • Coordinated localized exam reviews and partner interactions and feedback other.
  • Learnt and maintained up-to-date knowledge of testing processes and testing industry best practices.

Aug 2013 - Jul 2016
Bachelors Degree
8.0 CGPA

California State University