LONG's Resume

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Dynamic and outgoing associate project manager possessing a 7-year work experience in different aspects of project implementation. Able to check the budget of the project and keeping it cost-effective as well as communicating effectively with staff to implement project activities. Capable of monitoring the project work efficiently, analyses data and make corrections on final project reports if required.

Work Experience
Apr 2011 - Present

project manager

New Cityland

  • Involved in requirement gathering, Development and Implementation of ITSM Modules.
  • Involved in Sprint planning’s and Sprint review meetings.
  • Provided the ServiceNow solutions for Duracell ITSM process.
  • Configured the Incident Management, Problem Management and Change Management
  • Created Business rules and script includes UI Policies and Clients Scripts.
  • Created Service Requests and Order Guides.
  • Created the Custom Widgets and pages in Service portal.
  • Crated the Orchestration workflows to automate the process.
  • Created project documentation .

Apr 2006 - Jan 2010

project manager

New Cityland

  • Implemented incident management, problem management and service catalog.
  • Created the documents for implementation.
  • Worked with customer for the functional specification design for both incident and problem management process.
  • Implemented incident management, problem management and service catalog.
  • Work with business users to identify and refine business requirements
  • Created new fields and tables as per the client requirement.
  • Created related lists and embedded lists as a part of solution built for the customer.
  • Created views and modules to meet client requirements.
  • Worked on business rules on different scenarios to automate the process of incident and problem.
  • Worked on data policy, dictionary entries and dynamic filters to meet the client requirements
  • Worked on UI policies, UI actions, client scripts to make user interface effectively.
  • Worked on validation scripts to make the validations of data enter by the user.
  • Knowledge in task table extensions and associations.

Apr 2006 - Jan 2010
BA in Construction Mamt.
8.0 CGPA

California University