JAMES's Resume

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Over five years of technical writing experience using single source concepts and topic-based authoring. Complete full cycle content development projects from information gathering to user-centered online help and training modules. Strong record of content reuse strategy development. Highly skilled in HTML, CSS and JavaScript for web content.

Work Experience
Apr 2016 - Feb 2018
Microsoft Corporation

Technical Writer


  • Documentation included writing Standard Operating Procedures,
  • Help Manuals and Release Notes, Software Configurations, Upgrades from Current Business Process (Current State) and Proposed Business Process (Future State). Key documents produced covered:
  • Assisted with a 'Responsive' SEO compliant reusable WordPress Theme including design and development, provided technical skills with various software, media and coding platforms.
  • Assisted with various website redesign efforts.
  • Found and executed on hidden keyword opportunities that maximized relevance, location and results

Jan 2014 - Mar 2016
Computer Associate (CA)

Technical Writer


  • Assisted with Project Manager to develop a complete Microsoft Project plan. Developed seven different Microsoft Project plans to cover the complete scope of the implementation and deployment.
  • Wrote and followed-through meeting minutes and action items for internal staff and of Joint Application Development (JAD) meetings with Bureau of the Fiscal Services.

Feb 2013 - Dec 2013
JP Morgan Chase

Technical Writer


  • Created and modified Online learning content using tools such as uPerform, Captivate and other components of the Adobe Creative Suite.
  • Providing Instructor-Led and Face-to-Face instruction of various enterprise platforms.
  • Reference Manual: Authored and published internal, external User and Administrator's Reference Guides. Documented functional specifications and wrote Software Release Notes.

Feb 2013 - Dec 2013
Bachelor of Arts
8.0 CGPA

Fort Lewis College